Shipping & Returns
Shipping Rates
Free standard shipping on orders over $20
$8 flat rate standard shipping on orders under $20
You may select to have a signature required upon delivery. Express or Overnight shipping is available to select for an additional fee depending on the shipping destination.
Shipping Policy
All standard orders are processed within 1-2 business days during normal business hours Monday through Friday. It may take up to 48 hours for your tracking number to activate once processed.
All orders are shipped with a tracking number, which is emailed to you upon your order being processed. We use USPS Priority for US orders, an Express option is available for an additional charge. Gift wrapping is not available at this time.
The estimated delivery times for ‘USPS Priority Mail’ is 1-3 business days once you have received the shipping confirmation with a tracking number. These times are provided by our service provider and we are not responsible for items arriving after that time frame. USPS orders are occasionally subject to delays.
Once an order has been placed, changes may only be to an order within 24 hours by emailing support@canndeux.com. We process orders quickly but will do our best to accommodate your request.
We do not off international shipping at this time. For special requests, please email us at sales@canndeux.com.
Returns and Refund Policy
We have put a lot of effort to ensure the highest quality experience with our products.
If for any reason you are not satisfied or have any issues with our products, please complete the Contact Us form and we will respond within 24- 48 hours.
Returns for a full refund will be accepted within 30 days from purchase for any sealed, unopened product.
Refund can only be processed to the original form of payment.
If you have any other further questions, you may also send an email to support@canndeux.com.